Muse by Mala
Shipping Policy
At Muse by Mala, each veil is carefully prepared and quality-checked before dispatch to ensure it arrives carefully packaged and ready for your special day.
Order Processing
Ready-made veils are typically dispatched within 1-2 working days of your order being placed.
Please note that during peak periods, launches, promotions, or public holidays, processing times may be slightly extended.
Once an order has been dispatched, it cannot be cancelled.
UK Delivery
We are pleased to offer free standard UK delivery on all orders.
Delivery is typically completed within 1-3 working days after dispatch. Please note that delivery timeframes are estimates and are not guaranteed.
Where available, expedited shipping options may be offered at checkout.
Custom Veils
Custom veil orders require additional production time before dispatch. Estimated production timelines will be communicated during the design and ordering process.
Production will commence once all design details have been confirmed and full payment has been received.
International Shipping
We ship worldwide. International shipping costs are calculated at checkout based on the destination country and selected shipping service.
Delivery times vary by location and customs processing times.
Customs & Duties
International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their destination country.
Muse by Mala is not responsible for delays caused by customs clearance procedures.
If an international order is refused, unclaimed, or returned due to unpaid customs charges, any original shipping costs will not be refunded.
Shipping Delays
While we work closely with trusted courier partners, occasional delays may occur due to circumstances beyond our control, including courier disruptions, customs inspections, adverse weather conditions, or peak shipping periods.
Muse by Mala cannot guarantee delivery dates and is not liable for delays once an order has been dispatched.
Lost or Damaged Parcels
If your parcel arrives damaged or you believe it has been lost in transit, please contact us as soon as possible and we will work with the courier to investigate the matter.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through the contact information provided on our website.